Customer Experience in Fintech

Innovation in Payments: The Future is Fintech

FinTech and cloud in banking

The use of technologies in financial services is not new. Financial institutions have, for a long time, been implementing technological solutions to support the provision of services to their customers and to ensure compliance with their regulatory obligations. They have also long relied on outsourcing arrangements with external service providers for the provision of technological solutions. Ho...

107-2012: Customer Experience Modeling

Companies with large customer bases and high volumes of service interactions often have a number of customers who experience a service failure. The impact on these customers involved can be significant, and has the potential to be disproportional to the root cause of the incident. For complex and dynamic businesses, the continuous introduction of new products and services can create conditions ...

A Customer Experience: Implementing XP

Escrow.com began implementation of XP as its development process in December 2000, in parallel with other significant organizational changes. This document describes the philosophical, logistical, physical and organizational changes that occurred both to enable XP implementation, and as a result of XP implementation. Implementation challenges as well as ongoing benefits of the XP process are di...

Customer Experience Optimization in Wireless Networks